The test of a person is what they do when nobody’s watching. But can that test translate to the integrity of an entire company? Let’s look at the curious case of Securus Technologies.
Securus is a different kind of telecommunications company. They get contracts from prisons and jails to be the sole provider of telephone services to those facilities. When a prisoner inside of one of those facilities picks up the phone, they are using Securus services whether they like it or not.
Similar companies like Global Tel-Link use this kind of position to charge an exorbitant amount for telephone calls. With no competition, they are free to charge a litany of hidden fees and an absurd per minute rate. Their greed has recently put them into the pages of the New York Times.
But it seems that Securus is different. Instead of stripping down their staff to a skeleton crew in order to save money, they invest in the largest customer service call center in the industry. Instead of devaluing their telephone services, they invest in better technologies in order to connect prisoners with their loved ones. Instead of charging skyhigh rates, they recoup reasonable fees for better service. And they do all of this while nobody is really paying attention.
The vast majority of Americans have never heard of these telecommunications companies. And the vast majority of Americans will never need to use their services. But this does not stop Securus from achieving an A+ rating and an accreditation from the Better Business Bureau. The accreditation is the highest honor that the BBB doles out. They only give it to companies that exemplify integrity. The accreditation is completely voluntary and a company like Securus does not needed in order to turn a profit. But Securus keeps passing that age-old test.